{"id":38591,"date":"2025-07-20T23:00:06","date_gmt":"2025-07-20T16:00:06","guid":{"rendered":"https:\/\/viettrungcompany.com\/chinh-sach\/chinh-sach-order-ky-gui-hang\/"},"modified":"2025-08-19T21:53:57","modified_gmt":"2025-08-19T14:53:57","slug":"ordering-consignment-policy","status":"publish","type":"page","link":"https:\/\/viettrungcompany.com\/en\/terms-conditions\/ordering-consignment-policy\/","title":{"rendered":"Ordering & Consignment Policy"},"content":{"rendered":"

Ordering & Consignment Policy<\/strong><\/h1>\n

With many years of experience in logistics and official imports from China, Viet Trung Company<\/strong> provides cargo consignment services<\/strong> from China to Vietnam quickly, safely, and professionally. To ensure smooth delivery, please carefully read the following regulations before using our service.<\/p>\n

\"Ordering<\/p>\n

1. General Regulations for Consigned Goods<\/strong><\/h2>\n

– Viet Trung Company<\/strong> does not accept goods that fall under the banned import list of Vietnam.
\n– All goods must be carefully packaged. Fragile items must be wrapped with foam, bubble wrap, cushions, or wooden boxes if necessary.
\n– Absolutely prohibited in consignments:
\n – Cash
\n – Food items
\n – Flammable or explosive goods, counterfeit goods, or IPR-infringing products
\n – Prohibited goods under Vietnamese and Chinese law <\/p>\n

If violations cause damages or legal liabilities, Viet Trung Company<\/strong> will not be responsible. <\/p>\n

2. Delivery Timeline<\/strong><\/h2>\n

Delivery times depend on the shipping route and method: <\/p>\n\n\n\n\n\n\n\n\n
Shipping Route<\/th>\nHanoi Warehouse<\/th>\nHCMC Warehouse<\/th>\n<\/tr>\n<\/thead>\n
Express E-commerce (domestic line)<\/strong><\/td>\n48h<\/td>\n5\u20138 days<\/td>\n<\/tr>\n
Unofficial channel<\/strong><\/td>\n5\u201310 days<\/td>\n10\u201315 days<\/td>\n<\/tr>\n
Official \u2013 by land<\/strong><\/td>\n5\u20137 days<\/td>\n8\u201312 days<\/td>\n<\/tr>\n
Official \u2013 by sea<\/strong><\/td>\n5\u201320 days<\/td>\n10\u201330 days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Note:<\/strong> Transit time may vary due to customs checks, border congestion, weather, or logistics disruptions. Viet Trung will notify customers in advance. <\/p>\n

3. Responsibilities of Viet Trung Company & Customers<\/strong><\/h2>\n

Viet Trung Company\u2019s Responsibilities:<\/strong><\/h3>\n

– Deliver goods in full quantity and weight as received at our China warehouse.
\n– Notify customers promptly in cases of force majeure.
\n– Support door-to-door delivery or pickup at Hanoi, Da Nang, or HCMC warehouses. <\/p>\n

Customer\u2019s Responsibilities:<\/strong><\/h3>\n

– Inspect and properly package goods before consignment.
\n– Provide accurate delivery information. Failed deliveries due to incorrect details or uncontactable recipients will be at the customer\u2019s expense.
\n– Collect goods on time. Extended warehouse storage will incur fees, and we are not liable for risks if customers delay pickup. <\/p>\n

4. Insurance & Compensation Policy<\/strong><\/h2>\n

For insured consignments<\/strong><\/h3>\n

– 100% compensation based on declared actual value.
\n– Insurance fee: from 7% of order value.
\n*Customers are encouraged to purchase insurance for maximum protection.* <\/p>\n

For non-insured consignments<\/strong><\/h3>\n

Compensation rates (maximum): <\/p>\n\n\n\n\n\n\n\n\n\n
Goods Type<\/th>\nMaximum Compensation<\/th>\n<\/tr>\n<\/thead>\n
a. Bulk by weight<\/td>\n20,000,000 VND\/ton<\/strong><\/td>\n<\/tr>\n
b. Bulk by volume<\/td>\n10,000,000 VND\/m\u00b3<\/strong><\/td>\n<\/tr>\n
c. Mixed goods, large parcels (50kg+)<\/td>\n15,000,000 VND\/bag<\/strong><\/td>\n<\/tr>\n
d. Mixed goods, parcels under 50kg<\/td>\n250,000 VND\/kg<\/strong><\/td>\n<\/tr>\n
e. Small retail orders, single parcels<\/td>\n100,000 VND\/kg<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

5. Notes upon Delivery<\/strong><\/h2>\n

– Please check package condition carefully before signing.
\n– If damaged, wet, dented, or missing, request staff to record on the delivery note.
\n– Without written notes at delivery, Viet Trung Company will not handle later claims. <\/p>\n

\ud83d\udc49 Get Free Official Import Consultation<\/a> <\/p>\n

VIET TRUNG COMPANY<\/strong> specializes in services such as ordering from Taobao, 1688, Tmall, Alibaba, shopping for Zara, H&M, Lining, etc., and shipping goods from China to Vietnam quickly, at competitive prices, and with guaranteed reliability. We strive daily to improve service quality, aiming to be the most trusted logistics partner for our customers. <\/p>\n

Contact Viet Trung Company<\/b><\/h2>\n

For more details on China\u2013Vietnam shipping, please contact us through:<\/em> <\/p>\n

Email: viettrungcompany2012@gmail.com<\/a>
\nWebsite: www.viettrungcompany.com<\/a>
\nFacebook: https:\/\/www.facebook.com\/viettrungcompany<\/a>
\nYoutube: https:\/\/www.youtube.com\/@viettrungcompany<\/a>
\nTiktok: https:\/\/www.tiktok.com\/@viettrungcompany<\/a> <\/p>\n

Or visit our offices:<\/em>
\n\u2013 Hanoi Office: 189 Quan Hoa Street, Nghia Do Ward, Hanoi City. Tel: 0965551166
\n\u2013 Da Nang Office: 2nd Floor, Savico Building, 66 Vo Van Tan, Thanh Khe Ward, Da Nang City. Tel: 0935131816 \u2013 0967371118
\n\u2013 HCMC Office: 264-264A Nguyen Thai Binh, Bay Hien Ward, Ho Chi Minh City. Tel: 0935086838 \u2013 0962259911 <\/p>\n","protected":false},"excerpt":{"rendered":"

Ordering & Consignment Policy With many years of experience in logistics and official imports from China, Viet Trung Company provides<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":38581,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-38591","page","type-page","status-publish","hentry"],"yoast_head":"\nOrdering & Consignment Policy - Viet Trung Company<\/title>\n<meta name=\"description\" content=\"V\u1edbi nhi\u1ec1u n\u0103m kinh nghi\u1ec7m trong l\u0129nh v\u1ef1c logistics v\u00e0 nh\u1eadp kh\u1ea9u ch\u00ednh ng\u1ea1ch t\u1eeb Trung Qu\u1ed1c,\u00a0Vi\u1ec7t Trung Company\u00a0cung c\u1ea5p\u00a0d\u1ecbch v\u1ee5 k\u00fd g\u1eedi h\u00e0ng h\u00f3a\u00a0t\u1eeb Trung Qu\u1ed1c v\u1ec1 Vi\u1ec7t Nam nhanh ch\u00f3ng, an to\u00e0n v\u00e0 chuy\u00ean nghi\u1ec7p. \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n di\u1ec5n ra thu\u1eadn l\u1ee3i, Qu\u00fd kh\u00e1ch vui l\u00f2ng \u0111\u1ecdc k\u1ef9 c\u00e1c quy \u0111\u1ecbnh d\u01b0\u1edbi \u0111\u00e2y tr\u01b0\u1edbc khi s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/viettrungcompany.com\/chinh-sach\/chinh-sach-order-ky-gui-hang\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ordering & Consignment Policy - 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