Viet Trung Company specializes in providing official China – Vietnam import and logistics services, with many years of experience, a warehouse system in both China and Vietnam, and a professional team ready to support customers from A–Z throughout the entire import process.
1. Account Registration and Initial Consultation
– Customers can contact directly via hotline/zalo: 0965551166 – 0935131816 – 0935086838
– Our consultants will receive the information and recommend the most suitable service according to each need: product ordering, consignment, payment support, official import, sourcing from Chinese factories, etc.
2. Quotation and Order Confirmation
– Based on the customer’s specific request, Viet Trung will provide a detailed quotation, including: purchasing fee, shipping fee, and applicable taxes (if using official import service).
– After the customer confirms the order, our team will proceed with the next steps.
3. Order Payment
Customers can make flexible payments through 2 methods:
3.1. Payment for Purchasing Service (Order on Taobao, 1688, Tmall):
– Customers transfer the quoted amount (including product cost and shipping fees).
– Viet Trung will use a Chinese domestic account to make payment and confirm the order right after receiving the transfer.
3.2. Consignment Payment:
– Customers purchase directly from Chinese shops/factories, then ship goods to Viet Trung’s China warehouse.
– Payment includes: shipping fee, import tax (if applicable), surcharge (for bulky or fragile items).
Bank account details for payment will be provided in the Viet Trung Company Payment section.
4. Inspection – Shipping – Receiving
4.1. Inspection at China Warehouse:
– Goods arriving at the China warehouse will be checked for packaging, quantity, and condition before shipping.
– Customers may request inspection videos, size measurements, and weight checks if needed.
4.2. Shipping to Vietnam:
– Goods are shipped officially to Viet Trung’s warehouses in Vietnam (Hanoi, Da Nang, HCM City) with an estimated time of 5–7 days.
– Viet Trung provides a tracking code for easy shipment tracking.
4.3. Domestic Delivery:
When goods arrive at Viet Trung’s warehouse, a notification will be sent, and customers can:
– Pick up directly at the warehouse
– Request home delivery via local courier (extra delivery fee applies)
5. Claims – Insurance – Compensation (if any)
Viet Trung guarantees a clear cargo insurance policy:
– With insurance: up to 100% product value will be compensated in case of loss or damage.
– Without insurance: compensation follows Viet Trung’s compensation framework for each product type.
– Note: Customers must provide unboxing videos and complete photos for quick claims processing.
6. After-Sales Support
– Consulting new suppliers, wholesale prices, and quality factory connections
– Supporting inspection for the next shipment
– Providing special offers and discounts for loyal customers
☎️ Customers can reach us through our offices across Vietnam:
– Hanoi Office: 189 Quan Hoa St., Nghia Do Ward, Hanoi City. Tel: 0965551166
– Da Nang Office: 2nd Floor, Savico Building, 66 Vo Van Tan St., Thanh Khe Ward, Da Nang City. Tel: 0935131816 – 0967371118
– Ho Chi Minh City Office: 264-264A Nguyen Thai Binh St., Bay Hien Ward, HCMC. Tel: 0935086838 – 0962259911.