Cargo Insurance Policy
At Viet Trung Company, we provide a clear and transparent cargo insurance policy to maximize customer protection in cases of incidents during transportation and delivery. As most of our clients use services related to logistics, international shipping, and imports, risks may arise such as loss, damage, customs inspection, or confiscation. Our insurance policy is designed to protect your interests in such events.
1. Compensation in case of loss, damage, or force majeure
For goods with insurance service:
– Compensation up to 100% of declared value.
– Insurance fee: 5%–7% of total shipment value.
For goods WITHOUT insurance service:
– Bulk cargo by weight: Up to 20,000,000 VND/ton
– Bulk cargo by volume: Up to 10,000,000 VND/m³
– Mixed cargo (over 50kg/package): Up to 15,000,000 VND/bag
– Mixed cargo (under 50kg/package): Up to 250,000 VND/kg
– Small retail/ordered goods (single packages): Up to 100,000 VND/kg
Note: Customers must check packages upon receipt. If there are signs of damage, please SIGN & NOTE immediately. Claims without video evidence of unloading will not be accepted.
2. Policy for fragile goods
For NON-fragile goods:
– Case 1: If packaging is dented or damaged, leading to internal breakage → Compensation up to 100% declared value.
– Case 2: If packaging remains intact with no external damage → No liability.
For FRAGILE goods:
– Customers must provide packing specifications in advance for proper handling.
– Case 1: No prior notice provided → No compensation.
– Case 2: Prior notice given, packaging meets standards → Compensation up to 100% declared value.
3. Important notes
– All claims regarding damaged goods must be supported by video evidence of unloading.
– In all cases, Viet Trung Company will provide maximum support to customers.
– We reserve the right to refuse sensitive goods or large, high-risk shipments. Please contact us in advance.
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VIET TRUNG COMPANY specializes in services such as ordering from Taobao, 1688, Tmall, Alibaba, sourcing directly from factories, and shipping from China to Vietnam quickly, reliably, and at competitive prices. We continuously strive to improve service quality to become the most trusted logistics partner, bringing real value and satisfaction to our customers.
Contact Viet Trung Company
For further details about our China–Vietnam logistics services, please contact us through:
Email: viettrungcompany2012@gmail.com
Website: www.viettrungcompany.com
Facebook: https://www.facebook.com/viettrungcompany
Youtube: https://www.youtube.com/@viettrungcompany
Tiktok: https://www.tiktok.com/@viettrungcompany
Or visit our nationwide offices:
– Hanoi Office: 189 Quan Hoa Street, Nghia Do Ward, Hanoi City. Tel: 0965551166
– Da Nang Office: 2nd Floor, Savico Building, 66 Vo Van Tan, Thanh Khe Ward, Da Nang City. Tel: 0935131816 – 0967371118
– HCMC Office: 264-264A Nguyen Thai Binh, Bay Hien Ward, Ho Chi Minh City. Tel: 0935086838 – 0962259911