China – Vietnam Shipping Policy

This is the China–Vietnam Shipping Policy of Viet Trung Company, applicable to all customers using our international transportation services. The policy ensures transparency regarding procedures, fees, delivery time, and customer rights throughout the shipping process.

1. Service Scope

Viet Trung Company provides professional shipping services from China to Vietnam, including customs clearance, warehousing, and final delivery to customers.

2. Shipping Fees

Shipping fees are calculated based on the official Rate Table.
We always update the latest prices to ensure transparency and competitiveness.

3. Estimated Delivery Time

  • Normal shipping: 5 – 7 days (to Hanoi) / 7 – 10 days (to Ho Chi Minh City)
  • Express shipping: 3 – 5 days (to Hanoi) / 5 – 7 days (to Ho Chi Minh City)
  • Urgent shipping: 1 – 3 days depending on cargo type

4. Shipping Regulations

  • Fragile goods: must be declared and packed carefully.
  • Oversized or overweight goods: fees will be calculated according to actual volume and weight.
  • Prohibited goods: Viet Trung Company refuses to accept any illegal, counterfeit, or sensitive goods.

5. Compensation Policy

  • Insured goods: compensation of 100% based on the declared value.
  • Uninsured goods: compensation up to 5 times the shipping fee of the order.

The compensation level applies according to the above regulations and shall not exceed the declared value of the shipment.

6. Damaged Goods Cases

  • Fragile goods (glass, ceramics, electronics, etc.): Viet Trung is not responsible for breakage if the customer does not request insurance.
  • Non-fragile goods: compensation according to the above policy.

7. Notes & Commitments

  • All goods are handled and loaded/unloaded under camera supervision for customer assurance.
  • Support for damage compensation as per regulations.
  • Refusal to transport prohibited or sensitive items.
  • Confidentiality: All customer and order information is strictly protected.

8. Contact Information

  • Hotline/WhatsApp: +84 96 168 99 22
  • Email: info@viettrungcompany.com
  • Offices: Hanoi – Da Nang – Ho Chi Minh City