PRIVACY POLICY

This policy explains how Viet Trung Company protects customer personal information when accessing our website (In compliance with Articles 68–73 of Decree 52/2013/NĐ-CP).

Who We Are

Website: https://www.viettrungcompany.com/ is operated by:

VIET TRUNG TRADE PROMOTION CO., LTD

Business License No.: 3301458511
Date of Issue: 2012-05-22
Issued by: Department of Planning and Investment of Thua Thien Hue Province
Head Office: 2nd Floor, Savico Building, 66 Vo Van Tan, Thanh Khe Ward, Da Nang City, Vietnam
Phone: 0935011118

Purpose and Scope of Information Collection

Viet Trung Company collects and stores certain personal information of customers for order processing, customer support, and transaction-related purposes. We are committed to confidentiality and do not share your information with third parties unless with your consent or as required by law.

Transaction data such as purchase history, order value, shipping methods, and payment details may also be stored to support dispute resolution if necessary.

Scope of Use of Information

Customer personal information may be used for:

– Providing goods, customer service, and processing transactions as requested.
– Sending information, support, and improving service experience.
– Strengthening engagement and interaction between Viet Trung Company and customers.

We do not share personal data with third parties for advertising purposes without your consent, except where required by competent authorities under the law.

Information Retention Period

Customer information will be retained indefinitely unless deletion is requested by the customer or required by authorities.

Parties Who May Access Customer Data

In certain cases, the following may access or collect personal data:

– Viet Trung Company website administrators
– Third parties with services integrated directly into the website
– Government authorities as required by law
– Legal, financial advisors, or auditors
– Complainants who can demonstrate violations

Customer Access and Correction Rights

Customers may request to review, update, modify, or delete their personal information by contacting Viet Trung Company’s website administration directly.

Customers may also submit complaints regarding data disclosure to third parties. We will verify and respond with appropriate security measures.

Complaint Submission Methods

– Via email: support@viettrungcompany.com
– Via phone: 0935011118

Account Security Policy

Viet Trung Company provides services via our website and management apps with high-level security. We do not manage customer accounts nor alter account information in any form.

Customers must manage their own accounts, not share passwords (including with support staff), and update passwords regularly to ensure safety.

Comments, Reviews, and Website Content

When visitors leave comments, we collect the data shown in the comment form, the visitor’s IP address, and browser user-agent string to help detect spam.

Uploaded content (images, posts, etc.) may be publicly visible and may contain embedded location data if not removed before uploading.

Cookies and Browser Data

We use cookies to store login information, display preferences, and auto-fill details for future transactions.

– Login cookies last for 2 days, or 2 weeks if “Remember Me” is selected.
– Post cookies last for 1 day.

You may disable cookies in your browser settings.

Embedded Content from Other Websites

Articles on this site may include embedded content (videos, articles, images, etc.). External sites may collect data, use cookies, or track your interactions as if you visited their site directly.

Customer Rights Over Personal Data

Customers have the right to:

– Request a copy of their personal data held by Viet Trung Company.
– Request complete deletion of their personal data, except where data retention is required for legal, security, or compliance reasons.

Viet Trung Company is committed to absolute confidentiality of customer information, fully complying with Vietnamese law and supporting individuals and businesses towards transparent, sustainable business practices.